Bookign terms

Scheduling Appointments:

All appointments must be scheduled in advance. Walk-ins are welcome if there is availability, but priority will be given to clients with appointments.

To schedule an appointment, clients can call our salon directly or book online through our website or mobile app.

Rescheduling or Cancellation:

If a client needs to reschedule or cancel their appointment, we kindly request a minimum of 24 hours’ notice. This allows us to accommodate other clients who may be on a waiting list.

Clients can reschedule or cancel their appointment by contacting the salon directly through phone or online channels.

Late Arrivals:

We understand that unforeseen circumstances may cause clients to arrive late. However, we strongly encourage clients to arrive on time for their appointments.

If a client is running late, we will do our best to accommodate them. However, please note that the appointment may need to be shortened or rescheduled depending on the availability and the nature of the service.

No-shows:

A “no-show” is considered when a client fails to show up for their scheduled appointment without any prior notification.

In case of a no-show, the client may be required to provide a credit card or make a deposit in advance for any future appointments.

Multiple instances of no-shows may result in the client being denied future appointments or asked to pay for the appointment in full at the time of booking.

Refund policy 

Meraki aims to provide high-quality services to our customers. 

If a customer is not satisfied with their haircut or colour, Meraki will offer to fix any concerns promptly with either the same stylist or another stylist. We pride ourselves on transparency and like to be clear about what is achievable during the consultation and manage client expectations. Sometimes things do not always go to plan, especially with colour, but we will always guarantee to rectify the issue.

If a service is carried out and the client then changes their mind or decides they don’t like it after discussing carefully during the consultation, no refunds will be given.

We encourage open communication between our stylists and our clients. If you are dissatisfied with the service, we encourage you to speak up and express your concerns. The salon staff will try to understand the issue and find a solution.

Prompt resolution: 

Meraki strives to resolve any customer complaints or dissatisfaction promptly. We may offer to redo the service or provide an alternative solution, such as a different stylist. 

All complaints must be made within 14 days of the initial appointment.

Meraki will not guarantee any colour service if the correct home aftercare isn’t used. Shampoo and conditioner that isn’t salon quality can strip colour. Our stylists will advise on the best way to care for your colour after visiting us. You can find more in-depth information on aftercare by visiting our blogs. Additionally, environmental factors such as holidays, sun and swimming will also have an adverse effect on hair colour that we are not responsible for. However, we will be happy to take a look and offer suggestions where possible.

Refund or discount: 

In rare cases where we cannot fix the issue, if the customer is not satisfied with the service, the salon may offer a partial or full refund as a last resort. Alternatively, they may provide a discount on future services as a gesture of goodwill.

Deposits 

Weddings 

Deposits are required to secure dates that require a large amount of time or multiple stylists such as weddings. 

Deposits are set at 50% of the total amount payable at the time of booking with the remainder to be paid 24 hours before the appointment. 

A min of 7 days notice is required for cancellation of these appointments. After that, the deposit becomes non-refundable.

Hair extensions 

When ordering hair a deposit of 50% of the total hair cost is required before orders can be placed. The remainder is to be paid on the day of install. 

Meraki Hair does not accept responsibility for hair after the initial installation, we will not hold hair for clients after removal and do not accept liability for hair left on our premises. 

Hair extensions are only guaranteed for the first 12 weeks by the hair company if aftercare is purchased at the time of installation 

In the case of returning hair, the cost of postage and costs incurred by the salon will be chargeable and deductible from the deposit. Returns are 28 days after the order date, after that full payment will be required.

 

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